Ebike-Point

1. Who We Are

Ebike-Point operates an electric bike rental service. We provide the Ebike-Point mobile application and related web services. For any privacy-related questions, contact us at support@ebike-point.com.

2. Information We Collect

We collect the following types of information when you use our services:

• Account Information: Full name, email address, phone number, and password when you register.
• Booking Information: Bike selections, rental dates, pickup points, and payment details.
• Location Data: GPS location when you are actively using the app for navigation or bike pickup (with your permission).
• Device Information: Device type, operating system, app version, and unique device identifiers.
• Usage Data: How you interact with the app, pages visited, and features used.
• Payment Data: Payment method and transaction details (processed securely via our payment provider; we do not store card numbers).

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process bike rental bookings and payments.
• Provide navigation, route recommendations, and bike pickup assistance.
• Send booking confirmations, receipts, and service notifications.
• Improve the app and our services based on usage patterns.
• Respond to customer support requests.
• Comply with legal obligations and resolve disputes.

4. Location Data

The Ebike-Point app requests access to your device's location to show nearby bike pickup points and provide navigation. Location access is used only while the app is active and with your explicit permission. You can disable location access at any time through your device settings, though this may limit some features.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Payment processors to handle transactions securely.
• Service providers who help us operate the platform (e.g., hosting, analytics).
• Legal authorities if required by law, court order, or to protect rights and safety.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, your data is removed from our active systems within 30 days. Some data may be retained longer for legal or accounting requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Receive a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@ebike-point.com or use our account deletion request page.

8. Account Deletion

You can request deletion of your account and all associated data at any time:

• Through the Ebike-Point app under Profile → Delete Account.
• Via our online deletion request form.
• By emailing support@ebike-point.com with the subject Account Deletion Request.

Deletion requests are processed within 7 business days.

9. Cookies and Tracking

Our web services use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings. Disabling cookies may affect some web features.

10. Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Passwords are stored using secure hashing algorithms. Payment data is processed through PCI-compliant payment providers.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via the app or email. Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, requests, or concerns, please contact us at:
Email: support@ebike-point.com